Before your code is delivered
If an order is unpaid, use its Cancel action when available. If you have already sent a crypto payment, contact us before cancelling or paying again so we can check whether the payment has arrived.
For a paid item that has not been delivered, contact support to request cancellation. We confirm that delivery has not completed, cancel the item, and refund the payment for it under the crypto refund rules below. A paid item remains eligible for cancellation while undelivered.
Withdrawing a verification submission does not cancel an order or initiate a refund. Contact support separately if you also want to cancel a paid order.
After delivery
A code is delivered when it is made available in your account or delivery email. Delivered codes cannot be returned or exchanged for a change of mind because they can be copied or redeemed.
This includes choosing the wrong brand, account region, value, or membership for your intended use when we supplied the product as described. It does not exclude a remedy when a code is faulty, we supplied the wrong product, or the law requires one.
Request deadlines
Report a faulty, previously used, or incorrectly supplied code within 30 calendar days of delivery. Report an overpayment, duplicate payment, or underpayment within 30 calendar days of the payment. Requests received later are reviewed individually.
A code that does not work
If the issuer reports an invalid or already-used code, contact us with the affected item, the exact error, and when you first tried to redeem it. You can attach a screenshot in an account ticket; hide the complete code and unrelated personal details.
We investigate with the supplier or issuer where needed. If the code was defective or already used when supplied, we offer a working replacement or a refund for the affected item. We may need additional information to distinguish a defective code from an account, region, or redemption problem.
An incorrect or missing product
If we supplied a different product, region, or value from the one ordered, do not redeem it. Contact support so we can arrange the correct product or refund the affected purchase.
If payment is confirmed but no code is available, contact us to investigate the missing delivery. If we cannot fulfil the purchase, we refund the undelivered items under the crypto refund rules below.
Redeemed, lost, or shared codes
Once a working code has been redeemed, its value belongs to the receiving brand account and generally cannot be recovered by GiftArena. We cannot replace or refund a working code’s value lost because you redeemed it on the wrong account or shared it with someone who used it.
Overpayments, underpayments, and duplicate payments
If you pay more than the order requires, we refund the excess after confirming the amount received. If you pay twice for the same order, we refund the confirmed duplicate payment.
If the amount received is too small to complete the order, you can pay the confirmed difference or request a refund of the amount received. Contact support before sending more funds so we can confirm the outstanding amount and payment details.
Provide the affected order number and transaction references. These refunds follow the crypto refund rules below.
Crypto refund amounts and fees
Refunds are based on the purchase price paid for the affected item, after discounts, rather than its face value. A partial refund covers the affected part of the order. Coupon discounts are not paid out as cash.
We refund in the same cryptocurrency and network used for the payment, to a compatible refund address that you confirm. We return the original crypto amount paid for the refunded purchase, or its proportional share for a partial refund. Changes in the exchange rate do not change that calculation.
Fees charged by your wallet, exchange, or network for the original payment are not refunded. The outgoing network fee is deducted from the amount returned. Support confirms the refund address, network, fee, and final amount with you before sending it.
Club points and coupons
Refunds reverse the purchase and referral Club points earned on the refunded spending. Unused Club coupons may be returned to points to cover this adjustment. If those rewards have already been spent, new points first cover the difference before another coupon can be issued.
A full refund returns the points spent on the Club coupon used for that order. The same coupon cannot be used again. A partial refund does not return coupon points.
Requesting help or a review
The original purchaser should use an account ticket or contact support and provide the order number and purchase email. If you disagree with an outcome, reply with the information you want us to reconsider.
Your legal rights for faulty, missing, or incorrectly supplied products continue to apply. This policy does not replace rights or remedies that the law requires.