Account and purchase information
We store the email address and account details you provide, your orders and selected products, payment status and transaction references, delivered codes, and relevant refunds. We do not store readable account passwords.
We use this information to maintain your account, accept and reconcile payments, deliver purchases, resolve problems, and keep purchase records. GiftArena Club also records points, coupon exchanges, reward availability, and referral relationships so that rewards can be calculated and adjusted.
Crypto transactions are recorded on the relevant network. Transaction hashes, amounts, and wallet addresses can be visible publicly on that network even when your GiftArena account details are private. We do not need your wallet’s private key or recovery phrase, and you should never send them to us.
Messages and attachments
The public contact form stores your email address, message, and name if you provide one. Account tickets also store their subject, replies, status, any order you link, and attachments you choose to upload. We use these records to answer you and maintain the conversation.
Ticket attachments are available to the ticket’s owner and authorized support staff. Remove unrelated personal information from screenshots before uploading them. Do not include identity documents, passwords, or wallet credentials in ordinary support messages.
Identity verification
When a purchase requires verification, we collect the selected document type, photos of the required sides of your government ID, and a selfie holding a GiftArena note. We keep the submission status, review decision, and review dates with your account.
GiftArena carries out this review manually. Identity photos are encrypted and can be opened only by authorized staff.
We retain photos while your submission awaits review. Access ends 30 days after approval, rejection, or withdrawal, and the photos are then deleted. We retain the review dates and decision alongside your account records.
You can withdraw a pending submission in your account. This stops the review; its photos follow the same 30-day retention period. Contact us to request deletion or ask about your information.
Website data and preferences
Cookies keep you signed in and maintain your cart and shopping session. Browser storage remembers your appearance choice. A referral link can also set a cookie identifying the referrer for 30 days.
Website and payment services may record technical information such as an IP address, browser details, request times, and error logs to operate the service, prevent abuse, and investigate failures. Blocking cookies can interrupt sign-in, cart, and referral behavior. Clearing browser storage resets your appearance preference.
Newsletter subscriptions
Newsletter signup stores your email address and subscription status. Signing up is a choice; creating an account or making a purchase does not subscribe you automatically.
We use the subscription to send GiftArena updates, guides, and offers. You can unsubscribe through the link in a newsletter email or ask support to remove your subscription. Order, support, password-reset, and verification messages are service communications and are separate from marketing.
Who receives information
Authorized staff use the information needed to handle orders, support, and verification. Hosting services process website and account data; email services handle messages sent to you; payment services process the transaction and wallet information needed to confirm payments and arrange refunds.
When investigating a code problem, we may share the affected product, code, transaction, and relevant error details with its supplier or issuer.
We may provide relevant records when required by law or to investigate fraud, protect an account, or respond to a payment dispute.
Retention and security
Account details and purchase history are kept while your account is active. After account closure, we may retain order, payment, reward, and support records needed for outstanding purchases, financial obligations, fraud investigations, or unresolved disputes. When responding to a deletion request, we explain which records need to be kept and why.
Identity photos follow the 30-day retention period described above. Unsubscribing stops marketing emails; we may keep a record of your subscription choice to respect it. Access to customer information is restricted to authorized staff and the services needed to operate GiftArena.
Your choices and requests
You can update your account details in Account Settings and withdraw a pending identity submission in Verification. For access to your information, correction, deletion, account closure, or a request to limit its use, contact support from your account email and describe what you need.
We may need to confirm that a request comes from the account owner before disclosing or changing records. You may also object to our use of your information or raise a concern with the relevant data protection authority where applicable.
Other websites
Issuer websites and other external services you visit have their own privacy policies.