Help with your
gift card.

Check the country and currency of the account that will receive the code, then read the product’s region note. Your current location is not always the account’s region. For example, a US PlayStation code needs a US PlayStation account; Google Play also restricts the country where a card is used.

Sign in using the account you purchased with, then open My Codes or the delivered order in Orders. If the code is missing, check the order status and contact us with its number.

Follow the redemption steps for the specific card you bought. Most store cards are redeemed on the brand’s website, app, or console; game currency and memberships can use a different route. Check that you are signed in to the account you want to credit before confirming.

Copy the code carefully, check the account region, and use the redemption route for that product. If the brand still rejects it, send us your order number and the exact error message.

You can attach a screenshot in an account ticket. Hide the full code and unrelated personal details in the image. Do not post the code publicly or keep trying it on different accounts.

Check the brand account’s balance, purchase history, or membership status to see whether your first attempt succeeded. If it has not, stop trying the code and contact support with the order number, the error, and when you first attempted redemption.

Expiry and usage rules depend on the brand and card program. Check the product information and the issuer’s terms for your card. If an expiry date is not clear, ask us about that specific product before buying.

Use the email address you bought with. Select Forgot your password? on the password step to request a reset link. If you cannot access that email address, contact support rather than creating another account to look for the order.

Check the address you entered and your spam folder. Request a new link if the previous one has expired, and use the latest message. If it still does not arrive, contact us with the account email. Never send us your password.

Open Account Settings to update your name, email, or password. If you entered the wrong address when ordering and cannot sign in, contact support with your order number and the address you entered.

Yes. Check the recipient’s account country and the kind of credit or membership they want before choosing a card. After delivery, send them the code privately. You do not need to share your GiftArena password.

Send the code and redemption instructions instead. Your account’s order page is private, so sharing its link does not give the recipient access to the gift.

Your purchase requires an identity check before payment. Open Verification to see the request and submit the documents. If you have a question about the request, contact support.

Use a clear photo of your government-issued ID, including the back where applicable, and a selfie holding a note with GiftArena. Keep the document edges and text visible. The upload form lists accepted file formats and sizes.

Upload these photos only on the Verification page, not in a ticket, contact form, or email.

A pending submission is waiting for review. You can check its status in Verification. If it is rejected, read the reason shown there and submit new photos that address it. Contact us if you need help with the instructions.

You can withdraw a pending submission from Verification. If verification is still required for the purchase, you will need to submit again and receive approval before paying.

Only authorized reviewers can view them. Photos are deleted 30 days after approval, rejection, or withdrawal. A record of the decision is retained.

Open the order in Orders and use Cancel if it is available. If a payment has already left your wallet, contact support before cancelling or placing another order.

Contact us with your order number and the reason for your request. Report a faulty, previously used, or incorrectly supplied code within 30 calendar days of delivery. Include the exact redemption error and whether the code has been redeemed. Later requests are reviewed individually.

An undelivered paid item can be cancelled. Delivered codes cannot be returned for a change of mind. For payment errors, refund fees, and other conditions, see our Refund & cancellation policy.

We return the original crypto amount paid for the refunded part of your purchase, less the outgoing network fee. We do not recalculate it at the current exchange rate. Fees charged for your original payment are not refunded. Support confirms the refund address, network, fee, and amount with you before sending it.

Check the order for the refunded amount. Contact support for the payment reference or if you cannot locate the funds. Include your order number; do not send wallet credentials.

Yes. Use the contact form without signing in. Tell us the brand, card, and account country if you need help choosing.

For an order issue, include the order number, what happened, and the exact error message. For a payment issue, add the transaction reference. An account ticket lets you attach screenshots and follow replies; the public contact form is also available if you cannot sign in.

Contact us from the email address associated with your account and describe your request. Do not include identity documents or passwords in the message.