Using GiftArena
You must be legally able to make a purchase and authorized to use the funds you pay with. Provide accurate account and order information. Keep your password private, and contact support if you believe someone has accessed your account without permission.
Do not use GiftArena for fraud, unlawful transactions, or activities prohibited by the product’s issuer. You must not try to access another customer’s orders, codes, documents, or account, interfere with the website, or bypass purchase and verification controls.
What you are buying
GiftArena sells digital gift cards, store credit, game currency, and membership codes. These are delivered electronically; we do not ship a physical card. The product name, selected region, value or membership term, and quantity describe your purchase.
The relevant brand controls redemption and use of its product. Its terms may limit the countries, accounts, platforms, purchases, or existing memberships eligible for a code. A store-credit card and a membership voucher can have different rules even when they carry the same brand name.
Choose a card compatible with the account that will receive it. If a region, currency, or membership restriction is unclear, ask us before buying.
Prices and crypto payments
Your order total is shown at checkout. The selling price may differ from a card’s face value. Discounts reduce the purchase price; they do not change the credit or membership described by the product.
Use the cryptocurrency, network, receiving address, and amount shown for your order. Wallet, exchange, or network fees are separate from the order amount.
If you pay too little, too much, or more than once, contact support with the transaction reference. We will confirm the amount received and arrange completion or a refund under our Refund & cancellation policy. If you have sent a payment but the order remains unpaid, contact us before paying again.
Verification and order review
Some purchases require identity verification before payment. We may also hold delivery while an order is being reviewed. Your account and order page show when action is needed.
When requested, submit the required ID photos through Verification in your account. GiftArena staff review these documents manually. Do not send identity photos in an email or support ticket.
You may withdraw a pending submission. If you choose not to complete required verification, we cannot proceed with the purchase. We may decline an order that cannot be verified or fulfilled; any payment already received is handled under our Refund & cancellation policy.
Delivery and your codes
Codes are delivered to your account and sent to your purchase email once payment is confirmed and any required review is complete. You can find them in My Codes or on the delivered order.
Keep delivered codes private: anyone with a code may be able to redeem its value. Use the issuer’s official redemption service. If you buy for someone else, share the code privately.
Cancellations and product problems
You can request cancellation before a code is delivered. Delivered codes cannot be returned for a change of mind. Report a faulty, previously used, or incorrectly supplied code within 30 calendar days of delivery so we can investigate and arrange a replacement or refund. Later requests are reviewed individually.
GiftArena Club
Eligible purchases earn Club points after delivery. Points remain pending for 72 hours before they can be exchanged for the coupon values offered in your account. Purchase rewards are based on gift-card spending after discounts, excluding taxes and fees.
Points and Club coupons belong to your account and cannot be transferred or exchanged for cash. Club coupons must be used on their own, and your order must contain at least their value in eligible gift cards. An unused coupon can be returned to points. A coupon reserved for an unpaid order can be returned once that order is cancelled.
Referral rewards apply to eligible purchases by new customers who joined through your referral. Self-referrals and changes to a referral after signup are not permitted. Refunds reverse the rewards earned on the refunded spending. If those rewards have already been spent, new points first cover the difference.
Brands and website content
Product names, logos, and trademarks belong to their respective owners. The issuer’s terms apply when you redeem or use its product.
We aim to keep product information accurate. If we discover a material price or description error affecting your order, we will explain it and offer a correction or cancellation rather than substitute a different product without your agreement.
Your rights and changes to these terms
Any rights that the law gives you still apply, including when a product is faulty or supplied incorrectly. These terms do not exclude obligations or remedies that cannot legally be excluded.
We may update these terms as the service changes. Changes do not retrospectively remove the rights attached to an order you have already placed. For a question about these terms or your purchase, contact GiftArena.